ASSIGNMENT REPORT Essay Example | Topics and Well Written Essays - 1250 words

ASSIGNMENT REPORT - Essay Example The Forbes Spar store had a 5 percent annual growth. The rapid increase in the number of employee recruitment led to many part time workers. So as to instil efficiency, there was need to develop training programs for the organization. We are currently living in an information age where organizations are routinely valued not only on their physical aspect but on their intellectual capital. Training is one of the main channels of maintaining and improving the intellectual capital, thereby the quality of the training affects the value of the organization. The untrained or poorly trained employees significantly cost more to support than the well-trained employees do.   Training and development is way of motivating the staff in any organization. This is because motivation is what makes people to have that drive to do something thus the driving force of human behaviour. As a result it initiates, guides and maintain the goal oriented behaviours hence motivation it is what drives one to tak e a cause of action. The forces work towards motivation can either be social, biological, emotional or cognitive in nature (Laubly, 2005:6). The process of making decisions include; Defining or identifying the problems faced by the management, having an analysis of the problem, development of alternative solutions, choosing the best solution out of the available alternatives, conversion of the decision into action, and lastly ensuring feedback for the follow-up. It is from this diagnosis that a training program is initiated (Bouyssou, Dubois, & Prade, 2010:25). Training has numerous importance and they include: Workers are helped to focus and also priority is placed on empowering them; the bottom line is positively affected by increasing production; the confidence of the employee is built, developing and keeping the key performers, enabling of team development, and also contributing to better morale of the organization; there is a significant better delivery of customer service by a llowing employees to be kept current on the latest job related information; employees get updates on the new and enhanced skills with an aim of aligning them to the goals and objectives of the business; in case of downsizing in the organization, the remaining staff are braced with the management and technical skills to handle the increased workloads; there is financial gain as the processes increases efficiency; those companies with business related problems are given an unbiased or fresh professional opinion or critique or evaluation; employee turnover is reduced by increasing job satisfaction, morale, and employee motivation; innovation is also increased bringing in new strengths to existing strategies, products, and the capacity of the company to adopt new technologies and methods (Ekot, 2010). The survey was quantitative in design which consisted of 20 questions in total; these questions were handed out to 30 employees, the questions were closed with set response format and this was to enable a rapid completion of the questionnaire and encourage employee’s response. However lack of response and feedback forced me to ask employees to attend a group meeting. The group discussion found that the staff were not being given enough training or training was not being offered in the areas like technical faults, tobacco sales, food safety while putting items into correct bags, handling of fuel, full pay point training, taking the customer to the product, security issues, and the